Managementwith Claudia Harich

Our suitable seminars Would you like to further educate yourself or your employees on communication topics In our two-day sales seminar you will learn how to convince in personal customer contact. The seminar direct marketing in conveys successful language patterns in persuasion processes for the winning approach of customers in a practice-oriented manner. In our key account management seminar you will learn important methods and basic patterns for customer-oriented conversations.

Further information and seminar dates can be found here: Wed. Key Account in C Level Contact List Cologne or onlineInform now Fri sales seminarwith Claudia Harich in Cologne or onlineInform now Legend:Free places available.Only a few places left!Sorry fully booked. . Listen! Think of the quote from Paul Watzlawick used at the beginning: "One cannot not communicate"! Non-verbal cues from your customers may also be important. Conversely you also say something with non-verbal actions and should think about it in public. . Personalization Do not use any automated and ready-made texts when addressing your customers. Be personal! . Be empathetic.



Try to empathize with your customer. Show empathy! . Check your success! Ask your customers how satisfied they are with customer communication - whether via a contact form or in person at the end of a conversation. Create evaluation options and use this feedback to monitor success. Customer communication no-gos Information Overlay Don't overwhelm the customer with too much information at once. Advertisements for irrelevant products or services.